Where can active publishers go to get help?
If you are a Commission Junction publisher with an existing account, please log in to your CJ Account Manager™. Click the "Contact Us" link on the upper-right of the CJ Account Manager to search the Help contents or submit a question to Client Support.

Do I need to use another email address if I previously had a Commission Junction account?
Yes, if you have previously had a Commission Junction account, the signup process requires you to use a different email address than the one associated with a previous account. Please use an alternate email address that has never been associated with one or more Commission Junction accounts.


What do I do if I can't see the special characters required to complete signup?
If you are attempting to apply for a Commission Junction account and you are unable to see the special characters required for secure processing, it is because of the security settings on your computer or browser. Adjust your settings to "Accept All Cookies" and then start the application process again. Depending on your browser configuration, you may need to make other adjustments to your security settings. Or you may need to restart the application or reboot your computer before some of the changes you make to your security settings take effect.

If you are concerned about making changes to your security settings to allow content from Commission Junction, please read Commission Junction's Privacy Policy at http://www.cj.com/privacy.html.

How do I reactivate my publisher account?
If your publisher account was deactivated within the last six months, you may elect to reactivate your account. If your account has been deactivated and you attempt to log in, you will be directed to a page that will inform you that your account is no longer active. This page has a link to the publisher reactivation page.

To reactivate an account, you will be required to re-read the Commission Junction Publisher Service Agreement. To be eligible for reactivation, you must have been deactivated for dormancy (that is, your account did not have any commissionable transactions for six consecutive months), and the deactivation date must have been within the past six months. There is no limit on the number of times you may reactivate an account.

Once your account has been reactivated, all of your account settings will be restored. However, any relationships that you may have had with advertisers will be severed, and you must reapply to each advertiser program to get links and earn commissions.

If your account was deactivated for dormancy more than six months ago, you do not have the reactivation option. You will need to create a new account.

If your account was deactivated for a reason other than dormancy, you will need to use a different email address and create a new account.

Why can't I create a new account after I enter my Tax ID number?
If the system is not allowing you to create a new account because of a problem with a Tax ID number (SSN or EIN), it is because the system recognizes a previously deactivated account associated with that Tax ID number.

If you entered your Tax ID number incorrectly, please verify it and try the signup process again. If you have verified that you are using the correct Tax ID number, it's possible that your account was deactivated by Commission Junction for a compliance issue. If you are certain that you have never had an account with Commission Junction, it is possible that someone either inadvertently or intentionally used that sequence of digits to sign up for an account.

To get help for this particular issue, please see the Contact Us form again and create a message with the following description in ALL CAPS in the very first line of the Question or Comments field: UNABLE TO SIGN-UP DUE TO TAX ID NUMBER.

A client support representative will research the problem and respond accordingly. Please be assured that Commission Junction takes such issues as potential identity theft or falsification of information very seriously and we will take every reasonable measure to make sure to resolve any security or confidentially problem if it is detected.

Why can't I log in to my account?
If you are trying to log in to an existing account and your password is not recognized, it is either because you are using an incorrect email address or an invalid password.

If you are certain that the email address you are using is the correct one associated with your Commission Junction account, got to www.cj.com, click the "Login help" link in the upper-right corner and enter your email address in the field provided. We will send your password to your email account.

You should receive a reply with a NEW password within the hour (or longer depending on server delays or security settings). You should check your spam or junk mail folder associated with your email account because some mail delivery services will route some automated responses there. When you receive the password that has been assigned by the system, you should try logging into your account immediately.

When you successfully log in with the password that was assigned by the system, you may change the password to something you prefer. Navigate to Account > Administrative Settings > User Settings and select Edit. You will then be prompted to enter the SuperUser password, which is identical to the new password you just received provided that you are the only user associated with this account. If you are not the SuperUser associated with this account, contact the SuperUser to assist you in resolving your login problems.

If you do not receive an email with your password within 24 hours, it is almost always because of your email security settings. Consult the user help guide for your email program to see how you can review and modify your email security settings. Nearly all mail programs allow you the option to manually enter specific domains from trustworthy sites. Using the help features with your personal email account, navigate to those settings to the section that will allow you to accept all mail from "@cj.com."

If you entered an email address that is not associated with an active Commission Account, you will get an error message: "The email address does not belong to an active Commission Junction user." You will also see this option: "If the email account you signed up with has changed, is no longer available or you need assistance, please go here." Click "Go here" where you will be required to enter your email address, name, account number, Web site URL and a description of your problem.